Terms and Policies | Cockermouth Pilates Studio

FAQ's, TERMS &
POLICIES

TERMS & CONDITIONS

Course enrolments -The number of participants on each course is limited. Once a course is fully booked there are no more places left on it. Your place on a course is secured by payment. This must be made by 1 week after the day you booked If you have not paid your course fee by this date your place may be offered to someone on the waiting list. You are signing up for a course of Pilates classes with a specific start and end date on a named day at a set time. If you cannot attend all the sessions on that course it may be possible to swap to a different session if there are places available on it using class swap but we cannot guarantee this.
Class swap option – you must log onto the class swap site and list the class you will not be attending at least 24 hours before the session is due to start. If you do not list the session on the class swap site you cannot swap that session. Any swaps must be taken within each half term block.
Cancelling a course – If you need to cancel a course you have paid for we can hold a credit against your name which can be used for a course in the future. If you are unable to attend and wish for a refund of your course fee up to 1 week before the start date of a course we will refund the course fee minus a £10 administration charge. If the course has started we will offer a pro rata refund of sessions remaining once we are notified, minus a £10 administration fee.

FAQ's & POLICIES

Frequently Asked Questions about Pilates

Will I lose weight by practicing Pilates?

No you will not lose weight by practicing Pilates alone. The way to lose weight is to eat a healthy balanced diet, consuming less calories than you require for your everyday activities.

Will I get a 6 pack from practicing Pilates?

Your body will get stronger but muscle definition is obtained by decreasing your body fat levels.

Who should practice Pilates?

Pilates exercises are good for everybody when they are practiced with good technique, alignment and control

What benefits will I get from practicing Pilates?

You will increase your mobility and strength, improve your posture and learn to stand up straight and sit up tall.

Do I have to jump?

No, Pilates is a low impact form of exercise.

Will I improve my Pelvic Floor function?

Yes, especially if you practice your Pelvic floor exercises every day.

What should I bring to the Studio with me?

We provide mats, blocks , pads and small equipment for you to use

What should I wear?

Jogging bottoms or leggings with vest top, t-shirt, sweatshirt. We practice bare foot or in socks.

Class Swap FAQ’s

Is a software package we use to support our clients in being able to attend Pilates regularly by posting a swap if they can’t make their regular session and taking up a place at a different session. It also allows clients to book Pilates courses that are in the Studio, ZOOM sessions and pre-recorded VIDEOs.

How Do I Get Started?

Follow the link from our website (www.cockermouthpilatesstudio.co.uk) to make yourself an account or email the Studio (cockermouthpilates@gmail.com) and we can make one for you. When you log on to your account you will need to accept GDPR and complete your Medical Declaration. Please email us when you have made your account to let us know which course you want to enrol on. We need to make sure you book the correct level to suit your fitness and ability level.

How Does It Work?

If you know in advance you can’t make your regular session log on to your Class Swap account and post it as a swap. This generates a Swap Credit you can use to Take Up a different session.

Is There A Time Limit To When I Can Post A Session As A Swap?

Yes, you can post a Swap up to 24 hours before the class is due to start. If you miss the deadline you lose that session.

Is There A Time Limit To When My Swap Credits Expire?

Yes, all your Swap Credits must be used in the same half term block that they were posted in. If you know you are going on holiday within that half term swap out of those sessions without delay.

I Want To Take Up A Session But There Are No Places Available On That Session.

In this case you can opt to set a SWAP ALERT for the session. If a place becomes available Class Swap will email you. Do this in the My Pilates section of your Class Swap account by selecting My profile and swap alerts

I Am Trying To Take Up A Session But Class Swap Won’t Let Me, Why?

This could be due to a variety of factors including;

You are trying to Swap into a session above the level of the swap you posted
You are trying to Swap from a Video session to a ZOOM session or and IN STUDIO session
There are no spaces available

You cannot swap into a session that is above the level of the swap you posted. You can't swap a VIDEO session fora ZOOM or STUDIO session.

How Long Do I Get To Access My Video Sessions?

You get 7 days and as many times as you wish within that time frame.

I Can’t Commit To A Course, Can I Buy A Single Session?

Yes, if places are available they will show up the week before. A single session costs £12. You can book these from your Class Swap account using the Single option.

How Do I Access My ZOOM or VIDEO Sessions?

Log onto your Class Swap account and do this from the Online Classes section.

How Do I Update My Medical Declaration?

Do this in the My Pilates section of your Class Swap account.

How Do I Change My Name/ Address/ Personal Details?

Do this in the My Pilates section of your Class Swap account.

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We do not pass your personal information on to any 3rd parties ever.

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